Privacy Policy
What Zenda Logistics collects, why we collect it, and how we protect it — across our website, the Zenda client app and the Zenda Driver app.
Only what we need to keep every trip safe
We collect different information depending on whether you use Zenda as a client or as a driver.
All users
Collected when you create an account and when you book or carry a trip:
- Full name and phone number
- Email address
- Pin location — pickup and drop-off points you set on the map
- Live GPS location during an active trip
- Trip history, payments and in-app messages
Drivers — verification documents
Required before your driver account is activated, so clients can trust every Zenda driver:
- Recent passport photo
- Copy of your national ID
- Copy of your driving licence
- Certificate of good conduct
- Vehicle logbook and insurance details
Your data powers the service — nothing else
Verification & safety
Passport photos, ID, driving licence and good conduct certificates are used solely to verify driver identity and keep the platform safe for everyone.
Matching & tracking
Pin locations and live GPS make matching possible and let clients follow their cargo. Driver location is shared only during an active trip and stops when the trip ends.
Communication
Your email and phone number are used for trip updates, receipts, account security and support — never sold to third parties.
How we protect your data
All data is encrypted in transit. Verification documents are stored securely, accessible only to our vetted verification team, and are never shared with clients, other drivers or third parties.
How long we keep it
Account details and trip history are kept while your account is active. Driver verification documents are retained only as long as required for compliance, and are deleted when your account is closed.
Your rights
You may request a copy of your data, correct inaccuracies, or delete your account and all associated documents at any time by contacting info@zendapp.africa or calling +254 798 210 540.